Discover Exceptional Telephone Answering Services with Select Call Centre

In search of top-tier call centre services? Look no further! Select Call Centre offers round-the-clock telephone answering services, meeting the communication needs of businesses of all sizes. Our expertise lies in delivering dependable phone answering services and virtual receptionist solutions. With over 50 years of experience, we are your trusted partner for unparalleled call answer services.

Why Choose Select Call Centre for Your Business Answering Service?

  • 24/7 Telephone Answering Service: We’re here for you around the clock, ensuring that no call goes unanswered.

  • Professional Handling: Our seasoned staff ensures your calls are managed with the highest level of professionalism and care.

  • Cost Savings: With our proven track record spanning over five decades, we’ve consistently saved our clients both time and money.

  • Comprehensive Solutions: From telephone answering to virtual reception and lone worker services, we’ve got all your communication needs covered.

Elevate your business communication with Select Call Centre. Contact us today to explore how our call centre services can benefit your business.

Our Most Popular Answering Services

Telephone phone answering services for any scale of business:

Automated & Interactive

Keep things simple with an automated call answering system.
  • 24/7 Answering Service
  • Low Cost
  • Automated

Call
Answering

Let our professional team take care of your calls and messages.
  • 24/7 Reception Service
  • Fully Customizable
  • Toll Free Number
Popular

Virtual Reception

We'll take care of your schedules, payment processing, and more!
  • Appointment Scheduling
  • Payment Processing
  • Outbound Options
Popular

Work Alone / Journey Management

Keep your employees safe when working alone with our help
  • App or Call Based Check-ins
  • Incident Reporting
  • Full Regulatory Compliance

Try Our Call Centre Services Free

What better way to see if we’re a good fit than trying our call answering service for free?

Enhance Your Customer Service with Select Call Centre's Specialized Outsourcing Solutions

Unlock the Power of Outsourcing Your Customer Service

Ready to optimize your customer service? By outsourcing your customer care and support to a specialized third-party provider like Select Call Centre, you can ensure your customers receive exceptional service while freeing up your in-house team to focus on other vital tasks.

Elevate Customer Service with Our Premium Call Answering Services

Our tailored telephone answering service and phone answering service packages offer a spectrum of benefits, including:

  • 24/7 Availability: We’re here to answer calls around the clock, ensuring your customers’ needs are always met.

  • On-Call Scheduling: Maintain a structured schedule to ensure consistent customer support.

  • After-Hours Call Answering: Never miss a customer query, even outside regular business hours.

Elevate your customer service game with Select Call Centre. Explore our call answering services to see how we can enhance your business’s customer care and support.

Incoming Call for Property Manager

Choose the award-winning call centre team at Select.

Thanks to our clients, every year we take home many awards for the service we provide.

We’d like to thank our clients for giving us the opportunity to win by trusting us to serve their customers.

In 2019, we took home seven awards including the best overall call, top office overall, and each of our locations ranked in the top ten best call centres in North America.

Learn more on our Awards page.

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Filter FAQ

An example of a customer interaction could be a phone call between a customer and a customer service representative regarding a billing issue. During this interaction, the representative would greet the customer warmly, listen attentively to their concern about an unexpected charge, and ask clarifying questions to fully understand the issue. The representative would then review the customer’s account, explain the charge in detail, and, if it was an error, apologize and process a refund promptly. Throughout the call, the representative would communicate clearly and empathetically, ensuring the customer feels heard and valued. Finally, the representative would confirm that the issue has been resolved to the customer’s satisfaction and thank them for their patience and continued business. This interaction demonstrates effective communication, problem-solving, and customer care, resulting in a positive customer experience.

Effective customer interaction skills are essential for providing excellent service and fostering positive relationships. Firstly, active listening is a critical skill. It involves paying full attention to the customer, understanding their concerns, and responding thoughtfully. This shows respect and ensures that the customer feels heard. Secondly, effective communication is vital. Clear, concise, and courteous communication helps convey information accurately and build customer trust. Thirdly, empathy is important. Understanding and sharing the customer’s feelings can help address their concerns more effectively and create a positive experience. Fourthly, problem-solving skills are essential. Quickly identifying issues and developing effective solutions demonstrates competence and reliability. Finally, patience is crucial, especially when dealing with frustrated or confused customers. Providing calm and composed assistance can defuse tense situations and lead to satisfactory resolutions. These skills, when combined, contribute to successful customer interactions that enhance satisfaction and loyalty

A positive customer interaction is characterized by several key elements that ensure the customer feels valued, heard, and satisfied. Firstly, it begins with a warm and friendly greeting, setting a welcoming tone for the conversation. The customer should feel appreciated from the outset. Secondly, active listening is crucial. The representative pays full attention to the customer’s concerns, acknowledges their feelings, and asks clarifying questions to understand the issue fully. This demonstrates empathy and respect for the customer’s perspective. Thirdly, effective communication is essential. The representative provides clear, concise, accurate information, answers questions thoroughly, and keeps the customer informed. Transparency and honesty are critical in building trust. Fourthly, the interaction should be personalized. Using the customer’s name and referencing past interactions or purchases can make the customer feel recognized and valued. Fifthly, problem-solving skills come into play. The representative efficiently identifies the issue and offers a suitable solution or compensation, ensuring the customer is satisfied. Finally, the interaction ends positively, with the representative thanking the customer for their feedback and patronage and possibly following up to ensure ongoing satisfaction. Positive customer interactions create a memorable and pleasant experience, fostering loyalty and positive word-of-mouth for the business.

In the realm of customer service, representatives commonly interact with four primary types of customers, each requiring different approaches. Firstly, there are loyal customers. These customers are repeat buyers who have a positive relationship with the brand. They often provide valuable feedback and can be brand advocates. Interactions with loyal customers should focus on appreciation, personalized offers, and maintaining their satisfaction. Secondly, there are new customers. These individuals are engaging with the business for the first time and may require more information and guidance. Providing a welcoming and informative experience can help convert them into loyal customers. Thirdly, some potential customers are in the consideration phase but have not yet made a purchase. Interactions with potential customers should address their questions and concerns, highlight the product or service’s benefits, and build trust to encourage a purchase decision. Lastly, there are dissatisfied customers. These customers have had negative experiences and may be frustrated or upset. Handling these interactions with empathy, patience, and practical problem-solving is crucial to resolving their issues and restoring their trust in the brand. Understanding these four types of customers and tailoring interactions accordingly can enhance the overall customer experience and foster positive relationships.

The best customer interaction is one that leaves the customer feeling valued, heard, and satisfied with the resolution provided. This type of interaction is characterized by several key elements. Firstly, it begins with a warm and friendly greeting that sets a positive tone for the conversation. The customer should feel welcomed and appreciated from the start. Secondly, the interaction involves active listening. The representative pays full attention to the customer’s concerns, acknowledges their feelings, and asks clarifying questions to fully understand the issue. This demonstrates empathy and respect for the customer’s perspective. Thirdly, effective communication is essential. The representative clearly explains any necessary information, answers questions accurately, and provides updates on the resolution process. Transparency and honesty are critical in building trust. Fourthly, the interaction should be personalized. Using the customer’s name and referencing past interactions or purchases can make the customer feel recognized and valued. Fifthly, problem-solving skills come into play. The representative efficiently identifies the issue and offers a suitable solution or compensation, ensuring that the customer is satisfied with the outcome. Finally, the interaction ends on a positive note, with the representative thanking the customer for their feedback and patronage, and possibly following up to ensure ongoing satisfaction. The best customer interactions are those that create a positive, memorable experience, fostering loyalty and positive word-of-mouth for the business.

We help you re-friend your phone.

Our team of call centre professionals are available 24/7 to help you:

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Getting started is easy.

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Reach Out
Reach Out
Talk with one of our solutions specialists to discover your needs and have a custom plan created.
1
Reach Out
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Switch Over
Switch Over
Work with our operations team to set up your phone forwarding and any other custom needs.
2
Switch Over
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Our Turn
Our Turn
Now it's our turn! Our customer care team will be trained on your custom plan to be able to assist all of your customer needs.
3
Our Turn
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Breathe Easy
Breathe Easy
You get back to doing what you do best - running your business. We'll take care of the rest.
4
Breathe Easy

Experienced Call Centre Professionals.

When it comes to telephone answering services, phone answering services, and comprehensive call centre services, rest assured that your business is in the capable hands of our seasoned experts. With a track record of experience and a commitment to ongoing evolution, we take pride in providing top-notch call-answer services that cater to your unique needs. Our business answering service is a testament to our dedication to excellence in customer care.

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

6K+

Number of calls taken per day

1.5K+

Active satisfied customers

25+

Years in the CAM-X Top Ten

50+

Years in business