24/7 Call Centre Services
Looking for a professional call centre service? Select Call Centre provides 24/7 Phone Answering Services. We provide reliable phone answering services and virtual receptionist solutions, perfect for businesses of all sizes. With our experienced staff, you can rest assured that your calls will be handled with the utmost professionalism and care. Contact us today to learn more! For over 50 years, our call centres have saved customers time and money through call answering, virtual reception, lone worker services, and more.
Our Most Popular Answering Services
Telephone phone answering services for any scale of business:
Automated & Interactive
Keep things simple with an automated call answering system.-
24/7 Answering Service
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Low Cost
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Automated
Call Answering
Let our professional team take care of your calls and messages.-
24/7 Reception Service
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Fully Customizable
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Toll Free Number
Virtual Reception
We'll take care of your schedules, payment processing, and more!-
Appointment Scheduling
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Payment Processing
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Outbound Options
Work Alone / Journey Management
Keep your employees safe when working alone with our help-
App or Call Based Check-ins
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Incident Reporting
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Full Regulatory Compliance
A few of the industries our call centre supports:
Try Our Call Centre Services Free
What better way to see if we’re a good fit than trying our call answering service for free?
Go with the best customer service contact centre.
Outsource your customer service.
Outsource customer care & support to a third-party provider that specializes in call answering and customer service. This will ensure that your customers receive the best possible service and that your team can focus on other important tasks.
Our call answering services offer a wide range of features, including live chat support, on-call scheduling, and after-hours call answering so that your customers’ needs are always met.

Choose the award-winning call centre team at Select.
Thanks to our clients, every year we take home many awards for the service we provide.
We’d like to thank our clients for giving us the opportunity to win by trusting us to serve their customers.
In 2019, we took home seven awards including the best overall call, top office overall, and each of our locations ranked in the top ten best call centres in North America.
Learn more on our Awards page.

Customer service representatives in a call centre have a variety of key responsibilities. They are responsible for providing exceptional customer service to callers by answering questions, resolving complaints, and providing information about products and services. Representatives must be knowledgeable about the company and its policies and must be able to handle difficult or irate callers with professionalism and empathy. They are also responsible for accurately documenting calls, creating reports, and following up with customers as needed. Additionally, representatives must adhere to call centre metrics such as call volume, handle time, and customer satisfaction scores. They may also be responsible for upselling or cross-selling products and services, as well as identifying and escalating issues to management when necessary. Overall, the key responsibilities of a customer service representative in a call centre are to provide exceptional service, solve problems, and ensure customer satisfaction.
When it comes to providing outstanding customer service, a call centre team can work together in harmony by communicating openly and regularly, setting clear objectives and standards of performance, offering training and assistance to one another when needed, inspiring collaboration amongst employees through positive reinforcement; as well as consistently encouraging feedback from clients.
In order to provide excellent customer service, a call centre team must work together cohesively and efficiently. One key element is communication; team members should communicate regularly to share knowledge, discuss best practices, and troubleshoot issues. They should also have a shared understanding of the company’s values and goals, and how those translate to customer service. Training and coaching should be ongoing, with team members learning from each other and from leadership. It’s also important to create a positive and supportive team culture, where everyone is encouraged to contribute and collaborate. Finally, regularly soliciting feedback from customers and using that feedback to improve processes and service can help the team continually improve and deliver exceptional customer experiences.
Improving communication skills is essential for customer service representatives in a call centre. One way to improve communication skills is to actively listen to customers and acknowledge their concerns. Representatives should practice being patient and understanding and use positive language and tone of voice. They should also work on improving their speaking skills, enunciating clearly, and avoiding using jargon or complex language. Another way to improve communication skills is to ask open-ended questions to gather more information from the customer and rephrase or summarize our concerns to ensure understanding. Finally, representatives can seek feedback from our supervisors and peers, and participate in training programs or coaching sessions to continuously improve our communication skills. With practice, dedication, and a willingness to learn, customer service representatives in a call centre can greatly improve our communication skills and provide exceptional service to our customers.
Customer service representatives in a call centre have a variety of key responsibilities. They are responsible for providing exceptional customer service to callers by answering questions, resolving complaints, and providing information about products and services. Representatives must be knowledgeable about the company and its policies and must be able to handle difficult or irate callers with professionalism and empathy. They are also responsible for accurately documenting calls, creating reports, and following up with customers as needed. Additionally, representatives must adhere to call centre metrics such as call volume, handle time, and customer satisfaction scores. They may also be responsible for upselling or cross-selling products and services, as well as identifying and escalating issues to management when necessary. Overall, the key responsibilities of a customer service representative in a call centre are to provide exceptional service, solve problems, and ensure customer satisfaction.
We help you re-friend your phone.
Our team of call centre professionals are available 24/7 to help you:
- Get back valuable time to focus on what’s important to you
- Save money on full-time reception staff
- Avoid missing vital calls from valuable clients
- Win more business through exceptional 24/7 customer service

Getting started is easy.

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Our Turn

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Experienced Call Centre Professionals.
Your calls are in good hands when you work with our call centre thanks to our years of experience and evolution.

6K+
Number of calls taken per day
1.5K+
Active satisfied customers
25+
Years in the CAM-X Top Ten
50+
Years in business