We Are Recipients of The Award Of Excellence from the Canadian Call Management Association
This award evaluates our processes, or calls, metrics, customer satisfaction, and virtually everything that can be measured to determine whether we are doing an excellent job, and we are multiple award winners. Excellence at Select Call means every operator is in a sense a supervisor, empowered to make appropriate changes without escalating the call.  We are known for providing your customers with immediate resolution so that we do not have call-backs, which create customer frustration and waste your investment. Our award-winning agents are known as the most consistent, polite and accurate in Canada, and probably the world.

100% Transparency, 100% Empowered To Provide Resolution
100% of our operators are empowered as a dispatcher.  There is no need to escalate to a dispatch desk.  This can save 15 to 20 seconds per call, and keep your costs lower.  Your customer gets what they need faster, and without aggravation. You benefit from a faster dispatch. We also guarantee that you will get 100% of your important messages. Our system works to ensure that nothing goes through the cracks. You can also review 100% of your calls: each call is recorded and you have full access to listen in and evaluate any or all calls as you desire. At Select Call, we value transparency.

Calls Answered In Three Rings Or Less
Over 96% of the calls that come in are answered and engaged in only a matter of seconds.  Even before your customer starts talking, they’ll know that you are responsive and reliable. Once we work with you to create the perfect script, we’ll deliver that script with consistent, reliable execution. This will help you systematically deliver the ideal message to your customers. Our centre team is always there to answer your call, in the same way, with personable, local people, every single time. Our scripts are devised to be personable and make sure that people are speaking with a “real” person. Every call begins with the best foot forward.

You pay for exactly what you use, to the second. We do not round our calls and our billing is flexible and transparent.
We save you money in two ways: First, other telephone answering service companies complete your call and then round up.  So, when the call finishes and the representative moves on to the next call, the automatic billing system will round up.  So each call may be billed an additional 6 seconds, 15 seconds, or as much as 30 seconds–all behind the scenes, automatically. Select Call Doesn’t Do That.  Second, almost all call centres use a system referred to as “open screen” and “closed screen” time.  Those systems burn through your budget faster because they start the clock and keep your meter running anytime they have a computer screen open on your account. This means that if they update a script, or keep a screen open for a few minutes after a call, you get billed for that time. When Select Call makes account updates or a programmer makes script changes, or we complete some account maintenance, all these changes are covered in the base fee and you are not billed an additional amount whenever the programmer opens a screen.  Other call centres do bill you for that time!

You Are In Control With Changes, Updates, and More
We are famous for our ability to make changes on the fly. Your changes happen when you need them. We update on-call lists and make other changes as soon as you request, not “when we can get to them.”