How to Create and Keep an Engaged Customer Service Team

It’s a very achievable goal… Your business can be known citywide, nationwide, and even worldwide, for exceptional customer service. We know that word of mouth can be a very powerful business resource, and when a customer is more than satisfied, thrilled even, they are going to let people know. Of course, in order to provide

Infographic: 7 Small Business Customer Service Tips

As the owner of a small business, you understand that outstanding customer service is crucial for the survival, and growth of your company. Often, helpful and friendly customer service is what enables a small business to compete with larger corporations. It’s arguably a competitive advantage that will inspire your customers to keep coming back.

Customer Service Tips for Property Managers

With more and more tenants turning to online review sites like, Google, Facebook, and Yelp, it is more important now, than ever before to provide your building tenants with exceptional customer service. Unfavorable reviews online can deter great tenants from renting in one, or any of your buildings, even if the online review provides false

Taking Appointments The Select Call Centre Way

If your business books appointments, this article is for you! Did you know that there is a right way and a wrong way to book appointments? With our process below, you or your staff will be taking appointment information with polite efficiency so that your customers and clients feel that their time, and loyalty, are

Provide Great Customer Service for Your Not-For-Profit Organization

You don’t have to be in business to understand why good customer service is incredibly important. Chances are that you’ve experienced some form of good customer service already today… the barista getting your latte just right, the transit driver wishing you a great day, or perhaps the dry-cleaner that offered a discount for your loyal

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