Why Telephone Customer Service is Still Important for Your Business

Facebook, Twitter, Email, Skype, text, live chat, and website contact forms. All excellent examples of some of the countless ways customers are able to reach a business when they are in need. With so many alternatives, it’s almost easy to for a business to forget how important it is to have a strong telephone customer

The Select Call Take on Positive Phrasing

Have you heard this before: “It’s not what you said, it’s how you said it.”? Even the most innocent and well meaning statement can have a negative undertone if the words used are not chosen wisely. It should be no surprise that when it comes to customer service, the language your team uses is very

Customer Service Tips for Your Tourism & Travel Business

These days, there seem to be hundreds of ways to plan a trip to anywhere in the world. Just imagine how many times “family vacation” is typed into Google each day. It can be a competitive market out there! However, as a travel and tourism business, you know that not everyone wants to plan without

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