Customer Loyalty Program Ideas

Considering a customer loyalty program for your business? We think that’s a great idea! If you’re not sure where to start, or what options you might have, here are a few ideas that we think your customers will love: The Point System (or repeat business system) If you’re selling a consumable product, or a service

5 Customer Service Complaints and How to Avoid Them

Ever notice that customer service seems to be a topic that is often complained about? Often for good reason, unfortunately. We all have a story or two about that one bad phone call to that company we’ll never do business with again, right? As a business owner/manager with your own customer service experiences, we know

Tourism Industry Problem Solving With Call Centre Support

Summer 2019 is officially here, and for many travelers the long weekend in July is the official kick-off to their touring season. Not surprisingly, this is a very busy time for the tourism industry here in Canada (and beyond) with people from all over the world planning to visit our beautiful country, and Canadian’s planning

Benefits of Call Centre Support for Home Inspectors

‘Tis the season for buying and selling homes. These summer months are the busiest for most Home Inspectors and it is important to maintain your great customer service level while also managing the increase in business, even as a small, or even single person business. We often hear from sole-proprietor Home Inspectors who are incredibly

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