Winter is Coming

Are you ready? Have the preparations been made? Shovels sharpened and hearts hardened? Winter tires on the wagon? How about your telephone answering service? If you are like 20% of our customers, winter time means a significant increase in business, meaning more phone calls. Many forget to prepare between preparing the kids for school and

Don’t Throw Out the Baby with the Bath Water

Recently, businesses have been moving to automated phone answering systems. Unfortunately, for both the customers and the business, they have been throwing the baby out with the bath water. Remember this: Sending people to voicemail or an automated machine does not count as answering the phone. Question: When you call a business and get an

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