Recently, businesses have been moving to automated phone answering systems. Unfortunately, for both the customers and the business, they have been throwing the baby out with the bath water.
Remember this: Sending people to voicemail or an automated machine does not count as answering the phone.
Question: When you call a business and get an automated system or voicemail, what do you do next?
Until there’s an automated equivalent to a well trained, polite, human telephone receptionist, you need someone answering your phone. This is where MCS (managed communication services) come into play.
Maybe you receive a dozen phone calls a week. You want to make sure those calls are handled just as the caller needs. What does that take?
No more staffing, training, worrying, scheduling, and headaches. No more interrupted social time. No more late night phone calls that definitely could have waited until tomorrow.
Instead, you have peace of mind. Free time. Focus time. Clear data. And all while providing a better customer service experience at a price that makes sense.
Keep your customer service baby, and throw out inefficient or ineffective systems. Reach out today for a free consultation!