What services do call centres provide for professionals?
Call centres provide call answering services for lawyers, accountants, managers, finance, and other professionals. Select Call provides after-hours call answering services, confidential support, and intelligent problem-solving solutions for professionals. Learn more about our call centre services for professionals.
What services do call centres provide for contractors?
Call centres can provide answering services for contractors to help with taking calls, checking in on employees, scheduling appointments, and returning client phone calls. Call centres are an effective customer service solution for contractors and their clients. Select Call provides services to contractors, including:
If I get simultaneous calls, will my callers get a busy signal?
If you use a call centre for answering services your callers will not receive a busy signal if you get simultaneous calls. The benefit of using a call centre is that multiple phone operators are able to answer the phone at any moment. Learn more about our call answering services.
How do you provide good customer service in a call centre?
Call centre agents need to be trained in customer service to provide good customer support. Remote telephone operators can help by working collaboratively towards a solution, asking meaningful questions, and going above and beyond to solve problems for the caller. At Select Call, we pride ourselves on being able to help people achieve their desired solution. Learn more about our services.
Why do trucking companies use call centres in Alberta?
Trucking companies in Alberta use call centre services to monitor the safety of employees working alone. Employees in other industries like nurses, home care professionals, oilfield personnel, construction personnel and utility workers need regular communication and safety monitoring to ensure they’re safe on the job. Call centres can help to ensure the health and safety of people at work. Learn more about our lone worker and journey management services.
A virtual assistant is like having a remote receptionist and administrative assistant that can take calls, respond to email and other correspondence, schedule appointments, take payments, and answer your customers’ questions. Learn more about our virtual reception services.
Yes, Select Call is a Canadian call centre service provider based in Alberta with locations in Edmonton, Calgary, Red Deer and Brooks – with remote operations throughout Canada. Learn more about Select Call.
Call centres provide services for businesses in multiple industries. Call centre services include phone answering, virtual reception, outbound calling, call automation, and more. Learn more about our services.
If a caller wishes to be connected with you, and the account instructions allow for that, we put the caller on a brief hold while we contact you and ask if you would like the call to come through. If you do, we transfer it immediately. If not, we will take a message and email/text it to you for a later follow up.
We send you your messages as you want them. We can send them through email or text message. We also can set up message summaries at any interval you prefer. This is a highly customizable aspect of our service.
Forwarding your number is super straight-forward. Depending on you phone provider, it is usually a quick 3 button code (*67 or similar) followed by our number. We will help ensure the process is clear with you.
We establish your normal schedule during the account set up. We also stay up to date with your schedule as time goes on. Because we are trained to handle most calls for you, it is not always urgent that you answer the call.
If you’re not available, we collect the information you need and inform the caller that they can expect a call at a later time. We do everything we can to make sure the caller is satisfied with the information they receive, and let them know when they can expect a follow up.
We do not offer free trials, but we do offer introductory flat rates. These flat rates are a commitment from us to ensure we are building an account that suits your needs to a T. We believe in demonstrating excellence over time.
What can’t an agent do!? We can take messages, schedule appointments, answer frequently asked questions, give pricing information, provide directions, do level-1 tech support duties, screen calls, and just about everything else an in house receptionist can do. Everything but get you a coffee!