Frequently asked questions
What businesses ask us before they sign up. Don’t see your question? Call 1-888-561-9192 — we answer around the clock.
Getting started
How do I get started with Select Call Centre?
Call us at 1-888-561-9192 or fill in the contact form. We’ll ask about your business, your hours and how you want each kind of call handled (what counts as urgent, who to reach, how you want your messages) and build your account from that. When it’s ready, you forward your phone line to us, usually with a short code on your phone, and we start answering. Want to hear us first? Request a test line.
How do I forward my calls?
Forwarding your number is super straight-forward. Depending on you phone provider, it is usually a quick 3 button code (*67 or similar) followed by our number. We will help ensure the process is clear with you.
Can I keep my current phone number?
For sure. You can forward any phone number to us at any time of day. In many cases, we can even port your number into our system and act as your phone service host.
Can you give me a new number?
Absolutely! We have a long list of numbers for anywhere you need. We are a class one service provider, which gives us access to anything the major telecomm providers have.
Can I share service across more than one company?
If you have multiple companies you would like us to handle, we would love to discuss options for designing your services with you. Give us a call today!
Pricing and contracts
How much is an answering service?
You pay for the time we spend on your calls, billed to the second. We never round up, and there are no hidden or holiday fees. To start, our introductory flat rates are $40 a week for answering service, $70 a week for virtual reception and $100 a week for enterprise, for your first 12 weeks while we build and fine-tune your account. See pricing or call us at 1-888-561-9192 for a quote.
Do I have to sign a long-term contract?
Are there extra fees for holidays or after-hours calls?
Do you offer free trials?
We don’t offer free trials, but you can hear exactly how we would answer for you before you sign up: request a test line, call it, and put our operators through their paces. New accounts then start on a 12-week introductory flat rate while we build and fine-tune your account. See pricing.
Can I see my usage minutes?
Yes, you can see your usage minutes. We have a number of report delivery methods to show you all the information you want to see. The reports can be sent hourly, daily, weekly or monthly depending on the customer’s preference.
How we handle your calls
What hours are your agents available?
Our agents are available 24 hours a day, 7 days a week, 365 days a year. We are always answering your calls live within seconds.
Who is answering my phone calls?
We have four offices through Alberta, Canada. We’re in Edmonton, Calgary, Red Deer, and Brooks, and we have a team of remote agents located across Canada.
How do I get my messages?
We send you your messages as you want them. We can send them through email or text message. We also can set up message summaries at any interval you prefer. This is a highly customizable aspect of our service.
What can an agent do?
What can’t an agent do!? We can take messages, schedule appointments, answer frequently asked questions, give pricing information, provide directions, do level-1 tech support duties, screen calls, and just about everything else an in house receptionist can do. Everything but get you a coffee!
How does a transfer work?
If a caller wishes to be connected with you, and the account instructions allow for that, we put the caller on a brief hold while we contact you and ask if you would like the call to come through. If you do, we transfer it immediately. If not, we will take a message and email/text it to you for a later follow up.
What if I am not available to take a call?
If you’re not available, we collect the information you need and inform the caller that they can expect a call at a later time. We do everything we can to make sure the caller is satisfied with the information they receive, and let them know when they can expect a follow up.
How do you know when I am available for a call?
We establish your normal schedule during the account set up. We also stay up to date with your schedule as time goes on. Because we are trained to handle most calls for you, it is not always urgent that you answer the call.
Do you make outgoing calls?
We can make outgoing calls for you, such as reminders of appointments, and other administrative outbound calls. We do not do outbound soliciting.
Do you offer service in languages other than English?
At this time, the only language service we provide is English. We can make recommendations for multi-lingual services if it is something you are seeking.
About Select Call Centre
Is Select Call a Canadian call centre?
Yes. Select Call Centre is a Canadian, family-owned call centre based in Alberta, with offices in Edmonton, Calgary, Red Deer and Brooks and remote agents across Canada. We have been answering phones for Canadian businesses since 1969. Learn more about us.
Where do you provide service?
We provide services to anyone, anywhere in North America.
Ready when you are, 24 hours a day.
Live, friendly agents answering for your business since 1969. Call 1-888-561-9192, or email contact@selectcomm.ab.ca.