05 May
Year of the Virtual Assistant
It’s no secret that the virtual assistant industry has been growing the last few years, and with everything going on in the world right now, 2020 is slated to be the year of the virtual assistant. Many businesses are running differently this year, with more people working from home, changes to hours and business functions,
27 Apr
Navigating COVID-19 Changes
It’s a weird world out there right now, with ways of operating business changing by the day. The COVID-19 pandemic has made sudden changes to the way things operate, whether by social distancing, curbside pickup, cashless transactions, and much more. We’re here to help you keep business bustling through the pandemic panic. Don’t leave customers
21 Apr
Why Hire a Medical Call Answering Service
Pretty much every medical office is a busy place with multiple activities going on all at once – with patients arriving for appointments, administrative work needing to be done for records, and so much more. Throw in the responsibility of answering phones, taking messages and booking appointments and you can see how an already busy
16 Apr
Why IVR is Right for Any Business
Whether small or large, any company can see huge benefits from switching to an Interactive Voice Response (IVR) system for managing phone calls. Answering calls takes a lot of time, and not every call needs the full attention of a trained employee. IVR can take care of forwarding calls where they need to go and
17 Mar
Our COVID-19 Response
With the ongoing development of COVID-19, we have been asked about our preparedness plan for emergencies with regards to the quickly developing pandemic. Please review our plan below, including notes for next steps if you find your company requiring special accommodation during this time. Select operates out of 3 physical call centers (Edmonton, Red Deer,
16 Dec
New Year. New Budget. New Strategy?
As we roll into a new decade, it is time to reflect on how our businesses are operating. At Select, we have been transitioning some of our staff to remote working situations. After a few hiccups in implementation, everything is now running smoothly and our team is much happier with the option to work from
21 Nov
Lean, Mean, IT Machine
Managed Information Technology Services (MITS) is a fast growing industry. In a sense, they provide many of the services the call centre industry has served in the past. As MITS have emerged, call centres have evolved. We have reached a point where we can integrate with the platforms MITS are using to manage their business.
12 Nov
Property Managed Properly
Property managers and call centres go together like peanut butter and jelly (or bananas if you prefer). If you are a property manager, which I suspect you are if you are reading this, then surely you have dealt with a call centre before. How was your experience? Anyone who has been in the property management
04 Nov
Surviving the Difficult Times
Regardless of political positions or where we point the blame, we are all part of a struggling economy. In order to survive, businesses are forced to make tough decisions. The word of the hour is “cutbacks”. At some point we’ve all been in a situation where we need to get more done with less. Unfortunately,
17 Sep
Winter is Coming
Are you ready? Have the preparations been made? Shovels sharpened and hearts hardened? Winter tires on the wagon? How about your telephone answering service? If you are like 20% of our customers, winter time means a significant increase in business, meaning more phone calls. Many forget to prepare between preparing the kids for school and
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