17 Mar
Our COVID-19 Response
With the ongoing development of COVID-19, we have been asked about our preparedness plan for emergencies with regards to the quickly developing pandemic. Please review our plan below, including notes for next steps if you find your company requiring special accommodation during this time. Select operates out of 3 physical call centers (Edmonton, Red Deer,
16 Dec
New Year. New Budget. New Strategy?
As we roll into a new decade, it is time to reflect on how our businesses are operating. At Select, we have been transitioning some of our staff to remote working situations. After a few hiccups in implementation, everything is now running smoothly and our team is much happier with the option to work from
21 Nov
Lean, Mean, IT Machine
Managed Information Technology Services (MITS) is a fast growing industry. In a sense, they provide many of the services the call centre industry has served in the past. As MITS have emerged, call centres have evolved. We have reached a point where we can integrate with the platforms MITS are using to manage their business.
12 Nov
Property Managed Properly
Property managers and call centres go together like peanut butter and jelly (or bananas if you prefer). If you are a property manager, which I suspect you are if you are reading this, then surely you have dealt with a call centre before. How was your experience? Anyone who has been in the property management
04 Nov
Surviving the Difficult Times
Regardless of political positions or where we point the blame, we are all part of a struggling economy. In order to survive, businesses are forced to make tough decisions. The word of the hour is “cutbacks”. At some point we’ve all been in a situation where we need to get more done with less. Unfortunately,
17 Sep
Winter is Coming
Are you ready? Have the preparations been made? Shovels sharpened and hearts hardened? Winter tires on the wagon? How about your telephone answering service? If you are like 20% of our customers, winter time means a significant increase in business, meaning more phone calls. Many forget to prepare between preparing the kids for school and
11 Sep
Don’t Throw Out the Baby with the Bath Water
Recently, businesses have been moving to automated phone answering systems. Unfortunately, for both the customers and the business, they have been throwing the baby out with the bath water. Remember this: Sending people to voicemail or an automated machine does not count as answering the phone. Question: When you call a business and get an
26 Aug
How to Deliver Unforgettable Customer Service (In a Good Way)
Delivering Unforgettable Customer Service As a business that also relies on customer retention, we here at Select Call Centre understand the importance of providing a customer service experience that won’t soon be forgotten… in a GOOD way. Here are a few of our tips that you can implement today to help ensure that your customers
23 Jul
How Select Call Supports Real Estate Agents
If you’re a Real Estate Agent, you know very well the unique challenges that come with the busy schedule, time out of the office, irregular work hours and time spent alone (to name a few.) Here are Select Call Centre we understand the pain points that can come with the challenges noted above: late and/or
11 Jul
Keeping Your Customers Cool in the Summer Heat
When the temperatures rise, patience levels can be quick to drop, it seems. During the summer months, customers can sometimes be quick to frustration. Perhaps they are on vacation and in no mood to call a help desk, or maybe they have what feels like fewer hours in the day at work as they cover
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