Blog
Property Managed Properly
Property managers and call centres go together like peanut butter and jelly (or bananas if you prefer). If you are a property manager, which I
Surviving the Difficult Times
Regardless of political positions or where we point the blame, we are all part of a struggling economy. In order to survive, businesses are forced
Winter is Coming
Are you ready? Have the preparations been made? Shovels sharpened and hearts hardened? Winter tires on the wagon? How about your telephone answering service? If
Don’t Throw Out the Baby with the Bath Water
Recently, businesses have been moving to automated phone answering systems. Unfortunately, for both the customers and the business, they have been throwing the baby out
How to Deliver Unforgettable Customer Service (In a Good Way)
Delivering Unforgettable Customer Service As a business that also relies on customer retention, we here at Select Call Centre understand the importance of providing a
How Select Call Supports Real Estate Agents
If you’re a Real Estate Agent, you know very well the unique challenges that come with the busy schedule, time out of the office, irregular
Keeping Your Customers Cool in the Summer Heat
When the temperatures rise, patience levels can be quick to drop, it seems. During the summer months, customers can sometimes be quick to frustration. Perhaps
20 Inspiring Customer Service Quotes to Boost Morale
Who else is a lover of inspiring quotes? Thanks to the internet user’s shared love of relatable quotes, advice, and ideas, it doesn’t have to
Customer Loyalty Program Ideas
Considering a customer loyalty program for your business? We think that’s a great idea! If you’re not sure where to start, or what options you
5 Customer Service Complaints and How to Avoid Them
Ever notice that customer service seems to be a topic that is often complained about? Often for good reason, unfortunately. We all have a story
