How to Triage Service Calls Without Sounding Dismissive
How to Triage Service Calls Without Sounding Dismissive When a customer calls a service business, something is usually wrong. Their heat may...
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How a Busy Season Affects Phone Communication — And What Small Businesses Can Do About It
How a Busy Season Affects Phone Communication — And What Small Businesses Can Do About It Every Canadian service business has a busy season....
Why Tradespeople Shouldn’t Answer Calls On the Job (And What To Do Instead)
Why Tradespeople Shouldn’t Answer Calls On the Job (And What To Do Instead) Many Canadian tradespeople try to answer every phone call while...
Why Work-Alone Policies Matter for Canadian Service Businesses
Why Work-Alone Policies Matter for Canadian Service Businesses Many Canadian service businesses send workers out alone every day. This is...
A Practical Communication Plan for Canadian Service Businesses
A Practical Communication Plan for Canadian Service Businesses For many Canadian service businesses, the phone is still the main way...
Virtual Assistant vs. Telephone Answering Service: Which One Does Your Business Actually Need?
Virtual Assistant vs. Telephone Answering Service: Which One Does Your Business Actually Need? As small businesses grow, one question comes...
What Happens After the Phone Rings: Mapping the Hidden Customer Journey
What Happens After the Phone Rings: Mapping the Hidden Customer Journey For many small business owners, the phone call itself feels like the...
Start the New Year Right: How a Call Centre Helps Small Businesses Build Momentum
Starting the New Year Right: How a Call Centre Helps Small Businesses Reset and Grow The start of a new year brings a rare moment of pause...
When the Owner Gets Sick: How a Call Centre Keeps Small Businesses Running
When the Owner Gets Sick: How a Call Centre Keeps Small Businesses Running Running a small business often means being the centre of...