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Yes, it is. That’s the simple answer. Every time you connect with someone over the phone, be it a customer or a friend, it’s important

Your Phone is Just Like a Sales Counter Imagine standing at a store counter for 2 minutes before being acknowledged. Some people might wait for 30

In a previous blog, we outlined the main reasons why it is so important to request feedback from your customers, current and past. The overarching

Does the phone play any part in your business? If so, this is very important. 60% of sales are made on the first call. And the other

What does it take to excel as a customer service provider? How can one person create a successful customer experience that not only meets the

Most businesses and organizations have a customer life cycle. Sometimes customers move on simply because they no longer need the services of a business that

When you seek to understand your customers experience in its entirety, you find ways to improve your go-forward approach armed with information, rather than just

It’s officially fall! You’ve survived summer vacation, and everyone in the office is feeling refreshed and ready to refocus and be productive. Finally. Don’t get

Could You Improve Your Phone Skills?  Not every call will be a customer. In fact, many calls are a complete waste of time. How does