Blog

8 Customer Service Metrics You Need to Start Tracking Today
Have you heard the quote “What gets measured gets done.”? We like this quote here at Select Call as it highlights the importance of tracking and

Body Language. Is it Important When Talking on the Phone?
Yes, it is. That’s the simple answer. Every time you connect with someone over the phone, be it a customer or a friend, it’s important

How Long Would You Wait?
Your Phone is Just Like a Sales Counter Imagine standing at a store counter for 2 minutes before being acknowledged. Some people might wait for 30

10 Important Customer Survey Questions
In a previous blog, we outlined the main reasons why it is so important to request feedback from your customers, current and past. The overarching

If You’re Ready, They Will Buy.
Does the phone play any part in your business? If so, this is very important. 60% of sales are made on the first call. And the other

How to Excel as a Customer Service Representative
What does it take to excel as a customer service provider? How can one person create a successful customer experience that not only meets the

How to Win Back a Lost Customer
Most businesses and organizations have a customer life cycle. Sometimes customers move on simply because they no longer need the services of a business that

Why You Need Customer Feedback For Business Growth
When you seek to understand your customers experience in its entirety, you find ways to improve your go-forward approach armed with information, rather than just

It’s Time to Plan for Holiday Absences!
It’s officially fall! You’ve survived summer vacation, and everyone in the office is feeling refreshed and ready to refocus and be productive. Finally. Don’t get

5 Tips For Creating An Excellent Phone Experience
Could You Improve Your Phone Skills? Not every call will be a customer. In fact, many calls are a complete waste of time. How does