Blog
How Medical Offices Can Benefit From Call Centre Support
Unlike many other industries, it doesn’t matter where in North America your Medical Office is… it’s busy! Pretty much all the time. Sure, there are
When to NOT to Answer the Phone
Nobody expects you personally to be available 100% of the time. However, your customers may expect that their calls are answered every time they attempt
How to Get the Most From Your Customer Surveys
Are you currently in the process of building a customer survey? Perhaps you already have one, but need to make some adjustments. Either way, if
8 Customer Service Metrics You Need to Start Tracking Today
Have you heard the quote “What gets measured gets done.”? We like this quote here at Select Call as it highlights the importance of tracking and
Body Language. Is it Important When Talking on the Phone?
Yes, it is. That’s the simple answer. Every time you connect with someone over the phone, be it a customer or a friend, it’s important
How Long Would You Wait?
Your Phone is Just Like a Sales Counter Imagine standing at a store counter for 2 minutes before being acknowledged. Some people might wait for 30
10 Important Customer Survey Questions
In a previous blog, we outlined the main reasons why it is so important to request feedback from your customers, current and past. The overarching
If You’re Ready, They Will Buy.
Does the phone play any part in your business? If so, this is very important. 60% of sales are made on the first call. And the other
How to Excel as a Customer Service Representative
What does it take to excel as a customer service provider? How can one person create a successful customer experience that not only meets the
How to Win Back a Lost Customer
Most businesses and organizations have a customer life cycle. Sometimes customers move on simply because they no longer need the services of a business that
