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Customer Service Tips for Your Tourism & Travel Business

These days, there seem to be hundreds of ways to plan a trip to anywhere in the world. Just imagine how many times “family vacation” is typed into Google each day. It can be a competitive market out there! However, as a travel and tourism business, you know that not everyone wants to plan without the help of someone who has their finger of the pulse of tourism.

So what can you do to ensure that you and your team are top of mind when it’s time to book that annual family all-inclusive, or once in a lifetime trip around the world?

You can offer incredible and memorable customer service, of course!

Here are some tips to help you provide benchmark-setting, tell-all-your-friends travel and tourism customer service:

  1. Stay Current. This might be the easy part – what resorts are trending? What’s features new? What travel advisories has the government issued recently? Anticipate the questions of your future customers, so that you can be ready when they ask.

  2. Create a survey or checklist. Some potential travelers are not quite sure what they are looking for. A quick survey with questions such as “are you looking for a family trip, or adult only?” and “adventure or rest and relaxation?” will help you guide your customers and plan the perfect vacay.

  3. Smile! Did you know that you can HEAR a smile? It’s true! Smile with you answer the phone, your callers will notice.

  4. Share your experience. Where have you been that your customers might want to go? Chances are, if you’ve fallen in love, others will too. Personal experience will help customers make their decisions – you know how important references are!

  5. Plan for peak call times. If there are some great sales coming up, or the winter “fly south” bug is fast approaching, it’s time to plan for higher than normal call volumes. Do you need support in answering every call?

  6. Answer every ring. It’s a competitive market out there. If your customers don’t reach you on the first try, they are likely to forge on ahead without you! Ensure that every email is answered promptly, and that every time the phone rings, there is someone available to answer the call. We can help you with this!

  7. Reach out. Don’t wait for customers to come to you. Book a booth at a local networking event to make new connections, or send emails to your current list. There are many creative things you can do to stay top of mind.

If you’d like to learn more about how we can support your tourism and travel business, please reach out today!