Does the phone play any part in your business? If so, this is very important. 60% of sales are made on the first call. And the other 42% won’t call back if you make a bad first impression.
Based on this, ask yourself the following questions:
How are my calls being answered?
Could that be improved?
How can I improve it?
Is the effort I need to take going to be worth it?
These are some of the core elements of a top quality telephone response:
Using an appropriate tone
Including only relevant information
Being ready to accept new business in the moment
Able and ready to answer every predictable question
Eliminating background noise
EXTRA POINTS: Speak clearly, avoid long pauses, and advance the conversation with every sentence.
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