As the world becomes more and more digital, it’s easy to assume that online booking is the only way to go. However, many hoteliers are finding that offering a phone booking service is a great way to reach a wider audience and offer excellent customer service. That’s where a call centre comes in.
Call centres are a valuable tool for hotels looking to improve their customer service and increase bookings. Here are just a few ways that a call centre can help your hotel business:
24/7 Availability
When it comes to booking a hotel, many people prefer to speak to someone on the phone rather than making a booking online. This is particularly true for older travellers who may not be as comfortable with online booking systems. With a call centre, your hotel can be available 24/7 to take bookings, which means you won’t miss out on any potential customers. 24/7 call answering is especially valuable when customers call from another time zone.
Improved Customer Service
Call centres are staffed by experienced and trained customer service representatives who can answer questions and handle customer complaints. This means that your hotel can offer excellent customer service even during peak times when your staff may be too busy to answer the phone. By outsourcing your customer service to a call centre, you can ensure that your customers always have access to professional and friendly support.
Increased Bookings
A call centre can help your hotel increase bookings by providing a personalised service that makes it easier for customers to make reservations. Call centre agents can take bookings over the phone, answer questions about room availability, and help customers with any special requests they may have. By providing this level of service, you can attract more customers and increase your revenue.
Flexible Staffing
One of the biggest advantages of outsourcing your call centre to a third-party provider is that you can scale up or down as needed. This means that you can add additional staff during peak periods to ensure that all calls are answered promptly. Conversely, during quieter periods, you can reduce the number of staff to save costs.
In conclusion, a call centre can be a valuable asset for hotels looking to improve customer service, increase bookings and provide personalized service. At Select Call Centre, our experienced agents are trained to take bookings and handle customer service inquiries, so you can focus on running your hotel business. Contact us today to learn more about how we can help your hotel succeed.
