New Communication Strategy
New Year. New Budget. New Strategy?

As we roll into a new decade, it is time to reflect on how our businesses are operating. At Select, we have been transitioning some of our staff to remote working situations. After a few hiccups in implementation, everything is now running smoothly and our team is much happier with the option to work from

Winter is Coming

Are you ready? Have the preparations been made? Shovels sharpened and hearts hardened? Winter tires on the wagon? How about your telephone answering service? If you are like 20% of our customers, winter time means a significant increase in business, meaning more phone calls. Many forget to prepare between preparing the kids for school and

Customer Loyalty Program Ideas

Considering a customer loyalty program for your business? We think that’s a great idea! If you’re not sure where to start, or what options you might have, here are a few ideas that we think your customers will love: The Point System (or repeat business system) If you’re selling a consumable product, or a service

Benefits of Call Centre Support for Home Inspectors

‘Tis the season for buying and selling homes. These summer months are the busiest for most Home Inspectors and it is important to maintain your great customer service level while also managing the increase in business, even as a small, or even single person business. We often hear from sole-proprietor Home Inspectors who are incredibly

Collaboration Alert! Select Call and Aware 360 Safety Solutions

Select Call Centre and Aware 360 have joined forces to provide the most effective, reliable and advanced safety solutions for people who travel and work in at-risk situations. Select Call Centre’s history of excellent phone-based safety services combined with the great design and usability of Aware 360’s advanced safety monitoring technology results in a product

Benefits of Call Centre Appointment Booking Services

Many service-based businesses rely on clients booking appointments. From lawyer consultations to spa treatments, missing an opportunity to schedule an appointment with a customer means not only losing the sale but also potentially losing the customer forever should they choose to call the next on the list. This is where our Appointment Booking Services really

Customer Service Tips for Your Busy Salon

Whether you’re a manager at a large Hair Salon chain, or you own your own single chair establishment, there are many things that you can do to make the experience unforgettable (in a good way) for every single customer. As you know, excellent customer service helps you retain clients, grow your business through word of

Taking Appointments The Select Call Centre Way

If your business books appointments, this article is for you! Did you know that there is a right way and a wrong way to book appointments? With our process below, you or your staff will be taking appointment information with polite efficiency so that your customers and clients feel that their time, and loyalty, are

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