New Communication Strategy
New Year. New Budget. New Strategy?

As we roll into a new decade, it is time to reflect on how our businesses are operating. At Select, we have been transitioning some of our staff to remote working situations. After a few hiccups in implementation, everything is now running smoothly and our team is much happier with the option to work from

Winter is Coming

Are you ready? Have the preparations been made? Shovels sharpened and hearts hardened? Winter tires on the wagon? How about your telephone answering service? If you are like 20% of our customers, winter time means a significant increase in business, meaning more phone calls. Many forget to prepare between preparing the kids for school and

20 Inspiring Customer Service Quotes to Boost Morale

Who else is a lover of inspiring quotes? Thanks to the internet user’s shared love of relatable quotes, advice, and ideas, it doesn’t have to take long to find the motivation needed to have an awesome workday. Here are a few of our favourite inspirational quotes about customer service that will remind you why you

Customer Loyalty Program Ideas

Considering a customer loyalty program for your business? We think that’s a great idea! If you’re not sure where to start, or what options you might have, here are a few ideas that we think your customers will love: The Point System (or repeat business system) If you’re selling a consumable product, or a service

5 Customer Service Complaints and How to Avoid Them

Ever notice that customer service seems to be a topic that is often complained about? Often for good reason, unfortunately. We all have a story or two about that one bad phone call to that company we’ll never do business with again, right? As a business owner/manager with your own customer service experiences, we know

Benefits of Call Centre Appointment Booking Services

Many service-based businesses rely on clients booking appointments. From lawyer consultations to spa treatments, missing an opportunity to schedule an appointment with a customer means not only losing the sale but also potentially losing the customer forever should they choose to call the next on the list. This is where our Appointment Booking Services really

Taking Appointments The Select Call Centre Way

If your business books appointments, this article is for you! Did you know that there is a right way and a wrong way to book appointments? With our process below, you or your staff will be taking appointment information with polite efficiency so that your customers and clients feel that their time, and loyalty, are

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