New Communication Strategy
New Year. New Budget. New Strategy?

As we roll into a new decade, it is time to reflect on how our businesses are operating. At Select, we have been transitioning some of our staff to remote working situations. After a few hiccups in implementation, everything is now running smoothly and our team is much happier with the option to work from

Winter is Coming

Are you ready? Have the preparations been made? Shovels sharpened and hearts hardened? Winter tires on the wagon? How about your telephone answering service? If you are like 20% of our customers, winter time means a significant increase in business, meaning more phone calls. Many forget to prepare between preparing the kids for school and

Customer Loyalty Program Ideas

Considering a customer loyalty program for your business? We think that’s a great idea! If you’re not sure where to start, or what options you might have, here are a few ideas that we think your customers will love: The Point System (or repeat business system) If you’re selling a consumable product, or a service

Tourism Industry Problem Solving With Call Centre Support

Summer 2019 is officially here, and for many travelers the long weekend in July is the official kick-off to their touring season. Not surprisingly, this is a very busy time for the tourism industry here in Canada (and beyond) with people from all over the world planning to visit our beautiful country, and Canadian’s planning

Benefits of Call Centre Appointment Booking Services

Many service-based businesses rely on clients booking appointments. From lawyer consultations to spa treatments, missing an opportunity to schedule an appointment with a customer means not only losing the sale but also potentially losing the customer forever should they choose to call the next on the list. This is where our Appointment Booking Services really

Customer Service Tips for Your Busy Salon

Whether you’re a manager at a large Hair Salon chain, or you own your own single chair establishment, there are many things that you can do to make the experience unforgettable (in a good way) for every single customer. As you know, excellent customer service helps you retain clients, grow your business through word of

Customer Service Tips for Your Tourism & Travel Business

These days, there seem to be hundreds of ways to plan a trip to anywhere in the world. Just imagine how many times “family vacation” is typed into Google each day. It can be a competitive market out there! However, as a travel and tourism business, you know that not everyone wants to plan without

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