How Long Would You Wait?
Your Phone is Just Like a Sales Counter Imagine standing [...]
10 Important Customer Survey Questions
In a previous blog, we outlined the main reasons why [...]
If You’re Ready, They Will Buy.
Does the phone play any part in your business? If [...]
How to Excel as a Customer Service Representative
What does it take to excel as a customer service [...]
How to Win Back a Lost Customer
Most businesses and organizations have a customer life cycle. Sometimes [...]
Why You Need Customer Feedback For Business Growth
When you seek to understand your customers experience in its [...]
It’s Time to Plan for Holiday Absences!
It's officially fall! You've survived summer vacation, and everyone in [...]
5 Tips For Creating An Excellent Phone Experience
Could You Improve Your Phone Skills? Not every call will [...]
How to Save Your Customers Time
What is one thing that many people would say is [...]
Improve Your Telephone Listening Skills in 5 Minutes
It can happen to even the best customer service associate [...]