Year of the Virtual Assistant

It’s no secret that the virtual assistant industry has been growing the last few years, and with everything going on in the world right now, 2020 is slated to be the year of the virtual assistant. Many businesses are running differently this year, with more people working from home, changes to hours and business functions,

Why IVR is Right for Any Business

Whether small or large, any company can see huge benefits from switching to an Interactive Voice Response (IVR) system for managing phone calls. Answering calls takes a lot of time, and not every call needs the full attention of a trained employee. IVR can take care of forwarding calls where they need to go and

Our COVID-19 Response

With the ongoing development of COVID-19, we have been asked about our preparedness plan for emergencies with regards to the quickly developing pandemic.  Please review our plan below, including notes for next steps if you find your company requiring special accommodation during this time. Select operates out of 3 physical call centers (Edmonton, Red Deer,

Prepare For Peak Call Volumes

Is your business seasonal? Or perhaps there are just times of the year that have always meant higher than normal call volumes. A few examples that come to mind are tax season for accountants, the beginning of the school year for rental units in university towns, or perhaps the planning of sunny and warm vacations

How to Avoid 4 Common Customer Service Mistakes [INFOGRAPHIC]

Of course, your business is unique. You offer customized products or services, and you work hard to offer exceptional customer service that sets you apart from the rest. BUT… Are you sure you (or your staff/customer support team) are not committing any of these 4 common customer service mistakes? Here are 4 Common Customer Service

35 Positive Words to Use With Every Customer

In a blog we shared last year we talked about the importance of Positive Phrasing. As we noted then, the language that your customer service team uses is very important and can make the difference between an excellent customer experience and a downright horrible one. Here are some words or phrases we suggest that you

10 Telephone Etiquette Tips for Business

Sure, it seems simple… you’ve been answering the phone since you were a kid, right? Well, it’s a bit different when considering your telephone answering approach at work. While it isn’t something we always consider when we answer the phone, there is an etiquette to follow in order to maintain relationships and professionalism. Here are

How to Get Your Inbox To ZERO and Keep it There

Have you ever experienced a time in your career when you just can’t seem to keep up with the emails? No matter how efficient you are, or how often you respond to inquiries, they seem to continue to pile up? We totally get that. We often hear from many businesses the very real struggle of

How Medical Offices Can Benefit From Call Centre Support

Unlike many other industries, it doesn’t matter where in North America your Medical Office is… it’s busy! Pretty much all the time. Sure, there are times when patient support is at a seasonal high (perhaps flu season during the colder months, or allergy season in the summer) but for the most part, many people seek

When to NOT to Answer the Phone

Nobody expects you personally to be available 100% of the time. However, your customers may expect that their calls are answered every time they attempt to connect with your business over the telephone! It’s important to meet the expectations of your customers, especially if your business has set the expectations to include telephone answering 24/7.

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