10 Telephone Etiquette Tips for Business
Sure, it seems simple... you've been answering the phone since [...]
How to Get Your Inbox To ZERO and Keep it There
Have you ever experienced a time in your career when [...]
Benefits of Call Centre Appointment Booking Services
Many service-based businesses rely on clients booking appointments. From lawyer [...]
Customer Service Tips for Your Busy Salon
Whether you're a manager at a large Hair Salon chain, [...]
How Medical Offices Can Benefit From Call Centre Support
Unlike many other industries, it doesn't matter where in North [...]
When to NOT to Answer the Phone
Nobody expects you personally to be available 100% of the [...]
How to Get the Most From Your Customer Surveys
Are you currently in the process of building a customer [...]
8 Customer Service Metrics You Need to Start Tracking Today
Have you heard the quote “What gets measured gets done.”? We [...]
Body Language. Is it Important When Talking on the Phone?
Yes, it is. That's the simple answer. Every time you [...]
How Long Would You Wait?
Your Phone is Just Like a Sales Counter Imagine standing [...]