Call Centre Services

How can I prevent complaints from happening in the first place?

How do I handle a complaint that I cannot resolve?

How can I offer a solution to a customer’s complaint?

What should I do if a customer is angry or upset?

How do I properly address a customer’s complaint?

What is a call-routing system?

What is post-call processing?

What is the optimal time to make a warm transfer?

What is the difference between warm and cold transfer?

When should you do a warm transfer?