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FAQ Category: Property Management

Yes, Select Call can assist with setting up new accounts or registrations. Our agents are trained to guide customers through the account creation process, ensuring a smooth and efficient experience. They can provide step-by-step instructions, help with form completion, and address any questions or concerns that may arise during the registration process. Our goal is to simplify the account setup process and ensure that customers can start enjoying the benefits of their new accounts seamlessly.

Yes, it is possible to communicate with on-call staff through text messaging or SMS (Short Message Service). Many on-call systems and some call centers allow for text-based communication to reach the on-call professionals. By sending a text or SMS to the designated on-call number, you can convey urgent messages, report issues, or request assistance. This form of communication can be particularly convenient when immediate attention is required, as text messages are often delivered and read promptly. It’s important to ensure that the on-call staff has access to a device or system that allows them to receive and respond to text messages effectively.

There is no substitution for experience in the call center industry – especially as you evaluate centers that cater to busy property managers. Try to resist the urge to choose a low-cost but inexperienced call center, as this could negate your efforts to increase tenant satisfaction. Instead, look for call centers with decades of experience handling property management issues.

Yes, Select Call is your local Alberta call centre with multiple locations across the province. The last thing tenants want is to struggle with basic communication while attempting to resolve a problem. As you compare call centers, ensure that their agents are based in Canada to ensure a high level of customer satisfaction.

In general, a property manager is in charge of a building’s day-to-day operations, including tenant communication and suite upkeep. Property managers are also in charge of collecting rent and arranging maintenance appointments. Depending on the size of the firm, property managers may be expected to make hundreds of phone calls each month. Select Call provides a property management answering service and virtual reception to ensure a higher quality of customer care.

At Select Call, we can even utilize the software of a property management company. As a result, we go directly through their logbook. We do this for many of our customers using an API connection, and our customers all agree it’s a considerable advantage. Our software can communicate directly with their software. Instead of the operator logging in and utilizing it. We’ve worked on third-party integration solutions such as BuildingEngine (Prism), Yardi, and Angus Anywhere.

Virtual reception service for property managers can include a variety of things, depending on the call centre you choose. Typically, a property management virtual reception service will include after-hours call answering services to take care of all your tenant needs, even outside of regular business hours. This means that you can rest assured that your tenants will always be able to reach someone who can help them with whatever they need. If you’re looking for a call centre to help you manage your tenant relationships, don’t hesitate to contact us! We would be more than happy to discuss our services with you and see how we can help.

Property managers can outsource after-hours phone calls to a professional answering service to ensure that their tenants always have someone to talk to when they need assistance. This can be a lifesaver for tenants who have maintenance emergencies or other problems outside of regular business hours. When you go with Select Call Centre, you can rest assured that your tenants will always be able to reach someone who can help them with whatever they need. If you’re looking for a call centre to help you manage your tenant relationships, don’t hesitate to contact us! We would be more than happy to discuss our services with you and see how we can help you make the most out of your property management business.

While some property management duties can be automated, others still require a personal touch. For example, scheduling appointments for viewings can be automated, but dealing with some tenant requests and concerns still requires a human representative. If you’re looking for a call centre that can help you manage your tenant relationships, don’t hesitate to contact us! We would be more than happy to discuss our services with you and see how we can help you make the most out of your property management business.

Outsourcing appointment scheduling for real estate viewings can significantly boost efficiency. Many companies offer services dedicated to managing property viewing schedules and taking care of appointments on behalf of real estate agents or property managers. This strategy, known as outsourcing call answering, provides an economical solution for maintaining top-notch customer service within budget limits. At Select Call Centre, we specialize in after-hours call answering, specifically designed for the needs of property management firms. This service ensures tenants always have assistance, even beyond regular business hours.

For more details about our call center services or to discuss outsourcing your appointment scheduling needs, please get in touch with us. We’re keen on understanding your requirements and providing a personalized quote tailored to your needs.