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FAQ Category: Property Management

Yes, it is possible to communicate with on-call staff through text messaging or SMS (Short Message Service). Many on-call systems and some call centers allow for text-based communication to reach the on-call professionals. By sending a text or SMS to the designated on-call number, you can convey urgent messages, report issues, or request assistance. This form of communication can be particularly convenient when immediate attention is required, as text messages are often delivered and read promptly. It’s important to ensure that the on-call staff has access to a device or system that allows them to receive and respond to text messages effectively.

There is no substitution for experience in the call center industry – especially as you evaluate centers that cater to busy property managers. Try to resist the urge to choose a low-cost but inexperienced call center, as this could negate your efforts to increase tenant satisfaction. Instead, look for call centers with decades of experience handling property management issues.

Yes, Select Call is your local Alberta call centre with multiple locations across the province. The last thing tenants want is to struggle with basic communication while attempting to resolve a problem. As you compare call centers, ensure that their agents are based in Canada to ensure a high level of customer satisfaction.

In general, a property manager is in charge of a building’s day-to-day operations, including tenant communication and suite upkeep. Property managers are also in charge of collecting rent and arranging maintenance appointments. Depending on the size of the firm, property managers may be expected to make hundreds of phone calls each month. Select Call provides a property management answering service and virtual reception to ensure a higher quality of customer care.

At Select Call, we can even utilize the software of a property management company. As a result, we go directly through their logbook. We do this for many of our customers using an API connection, and our customers all agree it’s a considerable advantage. Our software can communicate directly with their software. Instead of the operator logging in and utilizing it. We’ve worked on third-party integration solutions such as BuildingEngine (Prism), Yardi, and Angus Anywhere.

Virtual reception service for property managers can include a variety of things, depending on the call centre you choose. Typically, a property management virtual reception service will include after-hours call answering services to take care of all your tenant needs, even outside of regular business hours. This means that you can rest assured that your tenants will always be able to reach someone who can help them with whatever they need. If you’re looking for a call centre to help you manage your tenant relationships, don’t hesitate to contact us! We would be more than happy to discuss our services with you and see how we can help.

Property managers can outsource after-hours phone calls to a professional answering service to ensure that their tenants always have someone to talk to when they need assistance. This can be a lifesaver for tenants who have maintenance emergencies or other problems outside of regular business hours. When you go with Select Call Centre, you can rest assured that your tenants will always be able to reach someone who can help them with whatever they need. If you’re looking for a call centre to help you manage your tenant relationships, don’t hesitate to contact us! We would be more than happy to discuss our services with you and see how we can help you make the most out of your property management business.

While some property management duties can be automated, others still require a personal touch. For example, scheduling appointments for viewings can be automated, but dealing with some tenant requests and concerns still requires a human representative. If you’re looking for a call centre that can help you manage your tenant relationships, don’t hesitate to contact us! We would be more than happy to discuss our services with you and see how we can help you make the most out of your property management business.

Yes, outsourcing appointment scheduling for real estate viewings can significantly boost efficiency and streamline operations for property managers and agents. Many companies offer specialized services that handle property viewing schedules and manage appointments, ensuring clients’ seamless and professional experience. This approach, often called outsourcing call answering, provides a cost-effective solution for maintaining high-quality customer service within budget constraints. Select Call Centre, for instance, excels in after-hours call answering services tailored specifically for property management firms. This service ensures tenants and prospective clients receive assistance beyond regular business hours, enhancing customer satisfaction and operational efficiency. By outsourcing appointment scheduling, real estate professionals can focus on their core responsibilities while ensuring that all viewing appointments are handled promptly and professionally. For more information about our comprehensive call center services or to discuss your specific appointment scheduling needs, don’t hesitate to contact us. We are committed to understanding your requirements and providing a personalized quote that meets your needs.

A call centre can absolutely help with tenant management! In fact, at Select Call Centre, we offer after-hours call answering services to take care of all your tenant needs, even outside of regular business hours. This means that you can rest assured that your tenants will always be able to reach someone who can help them with whatever they need.

If you’re looking for a call centre that can help you manage your tenant relationships, don’t hesitate to contact us! We would be more than happy to discuss our services with you and see how we can help you make the most out of your property management business.