Skip to content

Can a call centre agent hear me on mute?

Frequently Asked Questions

Can a call centre agent hear me on mute?

When a call is placed on mute by a call center agent or the caller, the primary function activated is temporarily deactivating the microphone on the caller’s or agent’s handset. Any sound on the muted side is not transmitted to the other end of the call. Therefore, if you, as a caller, use the mute function on your phone or communication device, the call center agent will not be able to hear any audio from your side while the mute function is active. This feature is designed to provide privacy and convenience, allowing either party to discuss something privately or manage background noise without interrupting the call.

Can my employer hear me on mute?

Try Our Call Centre Services Free

What better way to see if we’re a good fit than trying our call answering service for free?