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Can I hire a virtual customer service representative for my Social Services company?

Frequently Asked Questions

Can I hire a virtual customer service representative for my Social Services company?

Yes, you can definitely hire a virtual customer service representative for your social services company. At Select Call Centre, we have a team of exceptional customer service reps who are dedicated to delivering the best possible experience to your customers. They are equipped with the knowledge and skills to assist with call answering services, appointment scheduling, and handling client complaints/inquiries. Our customer service representatives are highly trained and experienced, so you can trust us to handle sensitive calls for your social services firm. Contact us to learn more about how our customer service reps can help take your business to the next level.

Social services companies typically receive a variety of phone calls from individuals seeking assistance with various issues. The calls listed above represent some of the most common types of inquiries and reports that a Social services company may receive. These calls may come from individuals in need of support, those reporting incidents of abuse or neglect, or community members looking to connect those in need with available resources. The goal of these companies is to provide assistance and support to those in need and ensure the safety and well-being of all community members. Common phone calls for social services companies include:

  1. Inquiries about benefits and services
  2. Reports of child or adult abuse/neglect
  3. Requests for assistance with housing or food
  4. Complaints about service delivery
  5. Questions about eligibility for programs
  6. Referrals for mental health/substance abuse treatment
  7. Reports of domestic violence
  8. Requests for financial assistance
  9. Concerns about a specific case or individual
  10. Information about community resources.
Social services companies handle sensitive calls

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