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Do call centers record your screen?

Frequently Asked Questions

Do call centers record your screen?

Call centers may implement screen recording in conjunction with call recording, especially in scenarios where agents interact with computer systems to process transactions or navigate customer records during calls. Screen recording can capture the agent’s desktop or application window, providing a visual context to the audio recording of the call. This practice can benefit quality assurance, training purposes, and compliance monitoring. However, like call recording, screen recording technology is subject to legal and regulatory considerations, including privacy laws. Call centers using screen recording must comply with relevant legislation, ensuring that employees know and consent to these monitoring practices.

Do call centers record your screen?

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