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Do you have to tell a customer the call is being recorded?

Frequently Asked Questions

Do you have to tell a customer the call is being recorded?

In many jurisdictions, there is a legal requirement for call centers to notify customers that their call may be recorded. This notification can be done at the beginning of the call, either through an automated message or verbally by the call center agent. This disclosure aims to comply with privacy laws and regulations, which often stipulate that individuals must be informed about the recording to give them the option to consent or object. This practice promotes transparency and protects customers’ rights, ensuring they know their conversation is being captured. The specifics of these requirements can vary by region, reflecting the importance of call centers adhering to local laws governing call recording.

Do you have to tell a customer the call is being recorded?

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