How can a call centre implement a continuous learning program for its customer service representatives?
Frequently Asked Questions
How can a call centre implement a continuous learning program for its customer service representatives?
A call centre can implement a continuous learning program for its customer service reps by holding regular knowledge-sharing sessions and training, investing in learning resources, and rewarding and recognizing employees for their achievements. This will help reps to stay up-to-date on relevant customer service topics and enhance their skills.

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