At Select Call Centre, customer complaints are handled with care and professionalism. When a customer contacts Select Call Centre to make a complaint, the virtual receptionist will listen attentively and empathetically to the customer’s concerns. The receptionist will then document the complaint in detail and escalate it to the appropriate department or individual within the client company. Select Call Centre’s virtual receptionists are trained to handle complaints in a calm and respectful manner, while also being firm in ensuring that the complaint is addressed promptly and effectively. Throughout the complaint handling process, the customer is kept informed of the progress and outcome of their complaint, and any follow-up actions are documented and tracked to ensure complete resolution. Select Call Centre understands the importance of addressing customer complaints promptly and effectively and strives to exceed expectations in resolving all customer issues.