Frequently Asked Questions
Complaints can be prevented if the staff is well-trained and knows what they are doing. This means that you need to provide training for your call center employees on a regular basis. This way, they will know the most current procedures and protocols. Additionally, it is helpful to have a customer service policy in place that lays out what both your employees and customers should expect. This will help reduce potential miscommunications.
At Select Call Centre, customer complaints are handled with care and professionalism. When a customer contacts Select Call Centre to make a complaint, the virtual receptionist will listen attentively and empathetically to the customer’s concerns. The receptionist will then document the complaint in detail and escalate it to the appropriate department or individual within the client company. Select Call Centre’s virtual receptionists are trained to handle complaints in a calm and respectful manner, while also being firm in ensuring that the complaint is addressed promptly and effectively. Throughout the complaint handling process, the customer is kept informed of the progress and outcome of their complaint, and any follow-up actions are documented and tracked to ensure complete resolution. Select Call Centre understands the importance of addressing customer complaints promptly and effectively and strives to exceed expectations in resolving all customer issues.
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