How do call center agents manage their time?

Time management is an essential skill for call center agents. To ensure that they can handle all customer inquiries, resolve technical issues and answer questions in a timely manner, it’s essential for call center agents to manage their time effectively. Agents utilize techniques such as setting priorities, delegating tasks when possible, breaking down large projects into smaller tasks, and organizing their workspace to make the most of their time. Additionally, agents should be conscious of how long conversations with customers are taking and take steps to ensure that they’re not exceeding allotted times.