How do call centres support lone worker safety and journey management for contractors?

Lone workers, including contractors such as landscapers, painters, and carpenters, often operate in remote or isolated environments. Call centres play a crucial role in ensuring their safety and well-being through comprehensive journey management and safety protocols.

Before lone workers begin their tasks, they can check in with the call centre, providing their location, expected activities, and estimated completion time. Throughout the day, call centre agents conduct regular check-ins to monitor their progress and safety.

In the event of an emergency or if a lone worker fails to check in, call centres initiate safety protocols. This may involve contacting emergency services, designated contacts, or activating panic buttons for immediate assistance.

Call centres contribute to lone worker safety by providing an additional layer of support and supervision, enabling contractors to focus on their tasks while knowing that their well-being is being monitored.