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How do I handle a complaint that involves multiple departments or stakeholders?

Frequently Asked Questions

How do I handle a complaint that involves multiple departments or stakeholders?

When a customer has a complaint, it is important to ask the customer to explain their issue. This will help you understand who needs to be involved and how best to address the issue. Once you have a good understanding of the situation, it is important to involve all necessary departments and stakeholders in order to resolve the complaint.

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