How do I handle a complaint that is escalated to a manager or supervisor?

If a customer complains and asks to speak to a manager or supervisor, it is important to stay involved in the process. The manager or supervisor will review the complaint and decide what to do next. It is important to coordinate with the manager or supervisor so that all the necessary steps are taken to address the customer’s complaint. This may include getting more information from the customer, speaking with other departments or stakeholders, and coming up with a resolution.