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How does a call centre measure the success of their customer service representatives?

Frequently Asked Questions

How does a call centre measure the success of their customer service representatives?

When it comes to providing outstanding customer service, a call centre team can work together in harmony by communicating openly and regularly, setting clear objectives and standards of performance, offering training and assistance to one another when needed, inspiring collaboration amongst employees through positive reinforcement; as well as consistently encouraging feedback from clients.

How does a call centre measure the success of their customer service representatives? faq - Call Centre Services

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