How does Select Call gather customer feedback and utilize it to improve services?

Gathering customer feedback is an integral part of Select Call’s commitment to continuous improvement. We employ various methods to collect customer feedback, such as post-call surveys, email surveys, and online feedback forms. This feedback is analyzed to identify areas of improvement and address any gaps in our services. Customer insights are shared with relevant teams and stakeholders to drive improvements in training, processes, and overall service delivery. By actively seeking and utilizing customer feedback, Select Call ensures an ongoing cycle of learning and enhancement to meet and exceed customer expectations.