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How many times does the phone ring before an agent answers?

Frequently Asked Questions

How many times does the phone ring before an agent answers?

A call center should be able to handle incoming calls immediately. At Select Call, a live agent should answer calls in two rings or less. This is important because customers will not want to wait on hold for long periods of time. This can lead to frustration and ultimately a loss of business. Additionally, a call center should have the ability to handle a high volume of calls during peak times. This ensures that customers can always get through and that their needs are being met in a timely manner.

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