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How to improve your outbound customer service?

There are a few key things you can do to improve your outbound customer service. First, make sure that you have a clear and concise script that your call centre agents can follow. This will ensure that they are able to deliver consistent and accurate information to your customers. Second, provide your call centre agents with adequate training on how to use your script and deal with customer inquiries. Finally, make sure that you have a good call routing system in place so that calls are directed to the most appropriate agent. This will help to reduce waiting times and improve overall efficiency.

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