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What are the benefits of using Interactive Voice Response (IVR) in call centres?

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What are the benefits of using Interactive Voice Response (IVR) in call centres?

Some benefits of using Interactive Voice Response (IVR) in call centres include increased efficiency, reduced costs, improved customer satisfaction, and the ability to collect and analyze valuable data on customer behavior and preferences.

What are the benefits of using Interactive Voice Response (IVR) in call centres? faq - Select Call Centre

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