Skip to content

What does an operations manager do in a call center?

Frequently Asked Questions

What does an operations manager do in a call center?

An operations manager in a call centre is responsible for leading the team to ensure customer satisfaction and efficient operations. They are involved in running a thriving call centre, including developing strategies and policies, creating systems, monitoring performance levels, analyzing data, resolving customer complaints, and providing feedback to upper management.

Try Our Call Centre Services Free

What better way to see if we’re a good fit than trying our call answering service for free?