What does level one support entail, and how can it benefit my IT department?

IT departments can optimize their response time with level one support from call centres by leveraging their expertise in efficiently managing and resolving common IT issues. Call centre agents are trained to follow established procedures and best practices to troubleshoot and resolve routine problems promptly. By offloading these tasks to the call centre, IT staff can focus on more complex and strategic IT challenges, thereby reducing response times for critical issues. The division of labor between level one support and in-house IT teams ensures that IT departments can provide a faster and more efficient response to urgent matters.