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What is post-call processing?

Frequently Asked Questions

What is post-call processing?

Post-call processing is when a call center collects and records data from the customer’s call. This helps them to understand the customer’s needs better and how to serve them in the future. It also helps them identify areas that need improvement so they can work on making their service even better. Post-call processing is important for providing customers with good service, as it allows the call center to analyze data and take steps toward improving customer service.

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