What is the difference between a customer service representative and a call center?

A customer service representative (CSR) is a person who interacts with customers on behalf of a company, providing information and assistance to help resolve issues or answer questions. A call center is a facility that houses customer service representatives and the technology and equipment they use to handle customer calls. In other words, a call center is a physical location where customer service representatives work and the infrastructure that supports them, while a customer service representative is an individual who works within that facility.

It’s important to note that a call centre can provide customer service remotely over the phone or directly in your customer relationship management (CRM) software to track customer interactions and history.