What is the difference between a customer service representative and a technical support representative?
Frequently Asked Questions
What is the difference between a customer service representative and a technical support representative?
A customer service representative (CSR) and a technical support representative (TSR) are both customer-facing roles, but they have different responsibilities and focus on different types of customer issues.
A customer service representative is responsible for interacting with customers to provide information and assistance with a wide range of issues. This can include things like answering questions about products or services, helping customers place orders, addressing complaints and concerns, and providing general information about a company.
On the other hand, a technical support representative is specifically trained to provide assistance with technical issues and problems related to a company’s products or services. This can include troubleshooting software or hardware problems, providing instructions for using specific products or services, and helping customers diagnose and resolve technical issues. TSRs usually have a deeper knowledge of the technical aspects of the product or service and may be able to help with more complex issues.
Select Call Centre agents can handle technical support calls
A call center can handle technical support calls, but it depends on the level of technical expertise and resources available to the call center agents. If the call center is equipped with properly trained and experienced technical support representatives, they can handle a wide range of technical support calls and assist customers with troubleshooting and resolving technical issues. They will have to be trained in the specific product or service that the company offers, and have the necessary knowledge to provide accurate and efficient support. At Select Call out call centre agents are highly trained and can handle technical support calls.

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