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What makes a good feedback form?

Frequently Asked Questions

What makes a good feedback form?

A good feedback form is designed to be user-friendly, concise, and capable of gathering actionable insights. Firstly, it should have a clear and simple layout, avoiding clutter to ensure respondents can easily navigate and complete it. The questions should be concise and to the point, focusing on specific aspects of the customer experience. Using a mix of question types, such as multiple-choice, rating scales, and open-ended questions, can provide a balanced view of customer opinions. Secondly, the form should be accessible across various devices, including smartphones, tablets, and desktops, to ensure all customers can provide feedback conveniently. Thirdly, it should include a brief introduction explaining the purpose of the input and how it will be used, which can encourage more thoughtful and honest responses. Additionally, a good feedback form should be designed to minimize respondent fatigue. Keeping the form short and to the point, ideally taking no more than a few minutes to complete, can increase the response rate. Lastly, it should offer an incentive for completion, such as a discount or entry into a prize draw, to motivate customers to provide feedback. Overall, a good feedback form is clear, concise, accessible, and engaging, making it easy for customers to provide valuable insights.

What makes a good feedback form?

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