What metrics are used to measure the success of Select Call services?

In Select Call services, success is measured based on customer satisfaction, customer loyalty, and the ability to resolve customer issues effectively. Key performance indicators (KPIs) may include metrics such as Net Promoter Score (NPS), customer feedback ratings, first-call resolution rate, average handling time, and customer retention rates. These metrics provide insights into the quality of customer interactions and the overall impact of Select Call services on customer relationships.