Frequently Asked Questions
Call centres offer services to adapt to spikes in call volume during emergencies or downtime through scalability and flexibility. They can quickly increase staffing levels to handle a higher volume of calls during unexpected surges in inquiries. Additionally, call centres can implement automated responses or chatbots to address common issues, reducing the workload on human agents. This combination of increased staffing and automation ensures that clients or employees receive timely support even during high-demand periods, such as IT system outages or cyber incidents.
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Business phone solutions for any scale of business starting at:
