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What should I do if a customer is angry or upset?

Frequently Asked Questions

What should I do if a customer is angry or upset?

It is important to stay calm and listen to what the customer has to say. Do not interrupt them or judge them. Show that you understand their problem and feel bad that they are going through this. Offer solutions that might help solve the problem. The goal is to make the customer happy with the resolution and feel like we value them.

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