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What should I do if a customer's complaint is not valid?

Frequently Asked Questions

What should I do if a customer's complaint is not valid?

If a customer complains about something that is not true, it is important to respond in a way that calms them down. You should explain why the complaint is not valid and give proof. If the customer still has a problem, offer a solution that you can do. Sometimes people complain even when they know they are wrong. If this happens, you can end the conversation politely.

Handle a client when the conflict is not valid -

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