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What types of phone calls do call centres handle?

Frequently Asked Questions

What types of phone calls do call centres handle?

Call centers are centralized facilities that handle large volumes of phone calls from customers. They are often used by businesses and organizations to provide customer support, handle sales inquiries, and manage technical support issues. The types of calls that call centers to handle can vary depending on the client’s needs. Still, some common types of calls include:

  1. Customer service inquiries
  2. Technical support for products or services
  3. Surveys to gather customer feedback
  4. Emergency services for critical situations
  5. Appointment scheduling for services
  6. Billing and payment inquiries, and more.


Call centers play a crucial role in helping organizations manage customer interactions and maintain positive relationships with their customers.

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