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What types of tasks can be automated with Interactive Voice Response (IVR)?

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What types of tasks can be automated with Interactive Voice Response (IVR)?

Interactive Voice Response (IVR) can be used to automate a wide range of tasks in call centres, including call routing, information gathering, order processing, appointment scheduling, and account management.

What types of tasks can be automated with Interactive Voice Response (IVR)? faq - Select Call Centre

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