A warm transfer, often referred to as a warm handoff or warm referral, embodies a customer service practice where a call center agent transfers a customer’s call to another agent or department within the organization. Importantly, this is done while maintaining an ongoing, active conversation and conveying context regarding the customer’s issue. This method guarantees a smooth transition and elevates the customer experience by reducing the necessity for the customer to reiterate information. Warm transfers serve the purpose of delivering more precise assistance and fostering efficient communication between agents or departments, ultimately resulting in swifter issue resolution and a personalized touch to customer service.