Contractors + Home Services

Call answering services for HVAC Specialists, Plumbers, Painters, Carpenters, Landscapers, and more.

Meet Jeff

A contractor with a common problem.

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
The right calls at the wrong time
The right calls at the wrong time
Business is good, and Jeff is feeling the success with calls and texts distracting him from the jobs he needs to do.
1
The right calls at the wrong time
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Connect with Select
Connect with Select
Jeff reached out to Select to help take calls and texts while he's busy on-the-job, allowing him to focus on staying safe on-task.
2
Connect with Select
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Checking in
Checking in
Between jobs, Jeff checks his messages from Select - keeping up with new clients and keeping his schedule up-to-date.
3
Checking in
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
The result
The result
Jeff can focus on his work while the Select team helps him keep clients happy and win new business.
4
The result

Be like Jeff.

Jeff knows the value of his time.

By letting Select take care of his phone, he’s able to:

  • Stay safe and focused on the job-at-hand
  • Save money on a full-time receptionist
  • Avoid missing vital calls from valuable clients
  • Win more business through exceptional 24/7 customer service
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Want to learn more about all the ways Select Call Centre can help your business?

How else can we help contractors?

Team tracking

We specialize in on-call team management. We'll make sure your team stays accountable, ensuring no job slips through the cracks.

Estimates + scheduling

We can take care of external scheduling and providing estimates to your clients - saving you time and building up your contractor business.

Win more business

We'll answer your calls 24/7, so customers will get a live rep at any time of the day. Instead of hiring the competitor that answers their next call, they'll turn to you.

A Call Answering Service Tailored for Contractors and Home Services

Reliable call answering solutions to keep your contracting business connected with clients

Welcome to Select Call Centre, your premier choice for specialized call-answering services tailored for contractors and home service providers. We understand the unique challenges faced by businesses in this sector and offer a comprehensive range of services to ensure your client communication is handled professionally and efficiently.

Our expertise extends to serving a variety of contractor industries, including:

  • General Contractors
  • Electricians
  • Plumbers
  • HVAC Technicians
  • Landscaping and Lawn Care Services
  • And more

 

In the fast-paced world of contracting, missing a call can mean losing a valuable job opportunity and diminishing customer trust. Our 24/7 call answering services ensure that every call is answered, connecting your clients to a knowledgeable representative who can schedule appointments, provide information, and escalate urgent requests.

Our call answering services go beyond just picking up the phone. We offer comprehensive solutions including appointment scheduling, emergency call handling, customer inquiry management, and a range of customizable options to suit your specific needs. Our Edmonton-based team is trained to understand the nuances of the contracting industry, ensuring that your clients receive informed and courteous responses.

Contractors and home service providers in Edmonton can benefit from our flexible service plans, which include scalable options for businesses of all sizes. We aim to reduce your workload and enhance your customer service experience. Whether it’s managing high call volumes, handling after-hours calls, or providing information about your services, our team is dedicated to supporting the smooth operation of your business.

From first-time inquiries to ongoing client communication, our call answering services are designed to keep your contracting business connected, professional, and responsive. With our support, you can focus on the job at hand, knowing that your calls and clients are in good hands.

Incoming Call for Property Manager

Are you in another industry?

We're ready for your challenge.

These are just a few of the industries we’ve worked with – contact us with more information about you and let’s see if we can find a solution for your phone problems!

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Frequently Asked Questions

Call centre services are highly customizable to accommodate specific contractor needs and preferences. Contractors can work closely with call centre providers to tailor services based on their industry, service offerings, communication channels, and volume requirements.

For example, contractors can specify the types of inquiries they want call centre agents to handle, whether it’s appointment scheduling, lead generation, emergency dispatching, or customer inquiries. Contractors can also define their preferred communication channels, such as phone calls, live chat, or email.

Additionally, call centre services can be scaled up or down based on fluctuations in call volume during different seasons or business cycles. Customization ensures that contractors receive the level of support that aligns with their business objectives and enhances their overall efficiency and customer service.

Contractors in the industrial and construction industry benefit significantly from call centre services, which streamline their operations, enhance customer service, and contribute to business growth.

Call centres assist with appointment scheduling, dispatching, and project coordination, allowing contractors to manage their workload efficiently. Clients can easily schedule appointments, inquire about services, and receive project updates, resulting in improved customer satisfaction.

In emergency situations, call centres ensure that urgent service calls are promptly relayed to contractors, minimizing downtime and potential damages. Moreover, call centres support lone worker safety for contractors operating in remote or hazardous environments.

By offering professional and responsive communication, call centres help contractors establish credibility and trust. This leads to increased customer referrals, repeat business, and a positive reputation within the industrial and construction sector.

Lone workers, including contractors such as landscapers, painters, and carpenters, often operate in remote or isolated environments. Call centres play a crucial role in ensuring their safety and well-being through comprehensive journey management and safety protocols.

Before lone workers begin their tasks, they can check in with the call centre, providing their location, expected activities, and estimated completion time. Throughout the day, call centre agents conduct regular check-ins to monitor their progress and safety.

In the event of an emergency or if a lone worker fails to check in, call centres initiate safety protocols. This may involve contacting emergency services, designated contacts, or activating panic buttons for immediate assistance.

Call centres contribute to lone worker safety by providing an additional layer of support and supervision, enabling contractors to focus on their tasks while knowing that their well-being is being monitored.

Yes, call centres serve contractors across various trades, each with unique requirements and demands. Whether it’s plumbing, electrical work, landscaping, construction, or any other trade, call centres customize their services to accommodate specific needs.

For example, call centres assisting electrical contractors focus on dispatching emergency service calls promptly, while those supporting construction contractors excel in managing project inquiries and appointment scheduling.

Landscapers benefit from call centres that emphasize lone worker safety protocols and journey management, ensuring their well-being while working alone. Similarly, call centres catering to painters and carpenters prioritize customer inquiries, project estimates, and appointment coordination.

By tailoring their services to different contractor trades, call centres provide specialized support that aligns with the challenges and priorities of each industry.

During peak seasons, contractors often face a significant increase in service inquiries and calls. To effectively manage these high call volumes, call centers implement several strategies to ensure every client receives timely and efficient service, helping contractors maintain high customer service standards.

Call centers employ a team of skilled agents specially trained to handle large fluctuations in call volumes. Advanced call routing and queuing systems are utilized to manage incoming calls efficiently. These systems prioritize urgent calls and distribute the workload evenly among available agents, minimizing wait times and improving overall customer experience.

Call centers often adjust their staffing levels to enhance their capacity during busy periods further. Increasing the number of agents during peak times ensures that the increased demand for support is met promptly. Agents are also equipped with comprehensive scripts, frequently asked questions (FAQs), and up-to-date information. This preparation allows them to handle common inquiries quickly and accurately, reducing the time each client spends on the phone.

Call centers play a crucial role in helping contractors deliver exceptional service during their busiest times by leveraging skilled personnel, sophisticated technology, and strategic staffing adjustments. This effective management of high call volumes ensures that contractors can focus on their core business activities without compromising customer interaction and support.