Meet Chris
A field manager looking to manage alerts and keep field employees safe.
Too many alerts
Select's solution
No false alarms
Keeping safe
Be like Chris.
Safety can be this simple.
By letting Select take care of her phone system, she’s able to:
- Keep notifications managed during all hours of the day among all assigned staff
- Ensure her staff aren’t distracted by non-urgent phone call alerts
- Make sure her on-call staff are safe and focused
Want to learn more about all the ways Select Call Centre can help your business?
What else can we do for industrial services?
Work alone/journey management
We specialize in work alone and journey management services to keep your employees safe and ensure regulatory compliance.
Quick response
On the field, time is everything. With over 50 years in the industry, we know how to get you set up with the service you need that will save you time and money.
Advanced analytics
We offer in-depth reporting to keep up with call trends. We'll know when your busy and quiet seasons are, and be ready to act for both - saving your bottom line.
Are you in another industry?
We're ready for your challenge.
These are just a few of the industries we’ve worked with – contact us with more information about you and let’s see if we can find a solution for your phone problems!
Frequently Asked Questions
Contractors in the industrial and construction industry benefit significantly from call centre services, which streamline their operations, enhance customer service, and contribute to business growth.
Call centres assist with appointment scheduling, dispatching, and project coordination, allowing contractors to manage their workload efficiently. Clients can easily schedule appointments, inquire about services, and receive project updates, resulting in improved customer satisfaction.
In emergency situations, call centres ensure that urgent service calls are promptly relayed to contractors, minimizing downtime and potential damages. Moreover, call centres support lone worker safety for contractors operating in remote or hazardous environments.
By offering professional and responsive communication, call centres help contractors establish credibility and trust. This leads to increased customer referrals, repeat business, and a positive reputation within the industrial and construction sector.
Yes, call centres recognize the diverse needs of contractors across various industries and offer specialized solutions tailored to each industry’s requirements. Whether it’s HVAC specialists, plumbers, electricians, painters, landscapers, or any other trade, call centres can customize their services to align with the unique demands of each contractor.
For example, call centres catering to HVAC specialists may prioritize efficient dispatching, ensuring that service calls are promptly relayed to technicians. Plumbers can benefit from call centres that manage emergency service calls 24/7, guaranteeing immediate response to urgent situations.
In the case of painters and carpenters, call centres focus on managing customer inquiries, providing project estimates, and scheduling appointments. For lone workers like landscapers, call centres emphasize safety protocols, check-ins, and panic button features.
By offering industry-specific solutions, call centres empower contractors to optimize their operations, enhance customer service, and address the distinct challenges and opportunities within their field.
Call center services are utilized by various industries, including telecommunications, e-commerce, healthcare, financial services, hospitality, and technology. These industries often have a high volume of customer interactions and benefit from dedicated call centers to handle customer inquiries, technical support, order processing, reservations, and more. Call center services cater to diverse industry needs, allowing businesses to focus on their core operations while ensuring excellent customer support and streamlined communication channels.
Staying informed about the most current industry trends is essential for customer service representatives in a call centre. They can stay abreast of such advancements by reading industry publications, attending conferences and taking online courses, joining professional organizations, subscribing to thought leaders’ blogs or social media accounts, and accessing company resources on the topic.
