IT + Tech Support

Call answering services for information technology and technical support services.

Meet Ryan.

An IT manager with a server problem.

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Call crunch
Call crunch
When a server goes down, the calls come in. Ryan's staff get bombarded with calls while they're trying to fix the problem - what can they do?
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Call crunch
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Select can solve it
Select can solve it
Ryan reached out to Select and learned how we can help manage support calls during an outage and provide level one tech support.
2
Select can solve it
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Focus on fixing
Focus on fixing
With the system in place, calls go to our team when a technical issue happens - allowing Ryan's team to focus on fixing the problem itself.
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Focus on fixing
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
#1 boss
#1 boss
Without the stress of phone calls coming in, Ryan's team is able to solve problems faster and without distraction. His employees also gave him a "best boss" mug - go Ryan!
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#1 boss

Be like Ryan.

Don’t let phone calls stop you from getting work done.

By letting Select take care of his phone, he’s able to:

  • Not worry about the influx of calls when a disaster occurs
  • Focus on the job-at-hand and managing his team
  • Provide better customer service to clients who call
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Want to learn more about all the ways Select Call Centre can help your business?

What else can we do for IT + tech support businesses?

Level one support

Our team is fully trained to provide simple technical support, ensuring you only get the more complex calls.

On-call support

Your on-call staff won't have to worry about random calls at all hours if our team is managing and filtering your calls.

Adaptable team

We have 50 agents on our team ready to take on any spike in call volume resulting from emergencies or downtime.

A Technical Support Service that Guarantees Seamless IT Solutions

Dependable tech support services your customers can rely on for uninterrupted operations

Welcome to Select Call Centre, your one-stop solution for exceptional technical support services in Edmonton. Designed to meet the unique needs of local businesses and small business owners, our offerings encompass a diverse range of support services, ensuring your technical issues are resolved promptly.

We proficiently serve a spectrum of industries including:

  • IT Companies
  • Software Developers
  • E-commerce Businesses
  • Small Businesses
  • And more

In today’s dynamic technology landscape, customers anticipate swift issue resolution. A missed call can equate to a lost business opportunity and a dip in customer satisfaction. Our 24/7 tech support services guarantee that every call is answered, connecting clients to a live support specialist.

Our technical support focuses on more than just answering calls. We provide technical support spanning online tech support, IT computer support, onsite support, and a variety of a la carte services. From device setup to virus removal and disaster recovery, our Edmonton tech team is equipped to handle multiple issues, ensuring seamless IT and computer support.

Edmonton small business owners can gain access to tailored service plans, including managed IT services and one-time fixes. Our support company strives to lower costs while delivering top-notch customer service. Whether it’s routine PC optimization or tackling more complex issues, our support ensures your business operations run smoothly.

From mobile devices to electronic devices, our comprehensive tech support solutions are devised to serve Edmonton businesses of all sizes. Small business owners can benefit from cost-effective plans, ensuring minimal downtime and maximized productivity.

Incoming Call for Property Manager

Are you in another industry?

We're ready for your challenge.

These are just a few of the industries we’ve worked with – contact us with more information about you and let’s see if we can find a solution for your phone problems!

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Frequently Asked Questions

Call centres stay up-to-date with the latest technology trends by offering ongoing training and development programs for their agents. This ensures that their staff remains knowledgeable about new technologies and trends in the IT industry. Call centres also maintain relationships with technology vendors and partners to access information about the latest products and updates. Regular monitoring of industry publications, forums, and best practices also keeps call centre agents informed about emerging trends and issues, enabling them to provide effective IT support. This commitment to continuous learning and staying current with technology trends ensures that call centres offer up-to-date and relevant support to clients.

Yes, call centres can handle technical support for a wide range of tech devices and software. They often employ a diverse team of agents with expertise in various IT domains, allowing them to provide support for hardware, software, operating systems, and network-related issues. This versatility ensures that clients receive assistance across a spectrum of IT needs, from desktop and mobile devices to complex software applications and cloud-based services.

Call centres prioritize data security and privacy for IT support services. They implement stringent data encryption, access controls, and secure storage solutions to safeguard sensitive information. Call centre agents are trained to follow strict security protocols and adhere to privacy regulations. Regular security audits and compliance checks are common practices to ensure data protection. Moreover, some call centres are certified under industry standards such as ISO 27001, showcasing their commitment to maintaining high levels of data security and privacy for IT support services.

Call centres can seamlessly integrate with existing IT support teams by aligning their processes, protocols, and communication systems with those of the in-house IT department. They often collaborate closely with the client’s IT team to ensure a smooth integration. This may include sharing access to ticketing systems, knowledge bases, and reporting tools. The call centre can also adopt the client’s branding and script to provide a consistent and unified support experience. This collaboration and integration ensure that the call centre operates as an extension of the client’s IT department, maintaining continuity in support.

Yes, call centres can provide customized solutions for specific IT support requirements. They recognize that IT support needs can vary widely from one organization to another. Call centres can tailor their services to align with the unique IT systems, processes, and protocols of each client. This customization ensures that the call centre effectively meets the specific support needs of the IT department, whether it involves software troubleshooting, hardware support, network assistance, or any other specialized requirements.