IT + Tech Support
Call answering services for information technology and technical support services.
Meet Ryan.
An IT manager with a server problem.

Call crunch

Select can solve it

Focus on fixing

#1 boss
Be like Ryan.
Don’t let phone calls stop you from getting work done.
By letting Select take care of his phone, he’s able to:
- Not worry about the influx of calls when a disaster occurs
- Focus on the job-at-hand and managing his team
- Provide better customer service to clients who call

Want to learn more about all the ways Select Call Centre can help your business?
What else can we do for IT + tech support businesses?
Level one support
Our team is fully trained to provide simple technical support, ensuring you only get the more complex calls.
On-call support
Your on-call staff won't have to worry about random calls at all hours if our team is managing and filtering your calls.
Adaptable team
We have 50 agents on our team ready to take on any spike in call volume resulting from emergencies or downtime.
Are you in another industry?
We're ready for your challenge.
These are just a few of the industries we’ve worked with – contact us with more information about you and let’s see if we can find a solution for your phone problems!

Frequently Asked Questions
Technical support representatives can handle a wide range of customer service issues related to technical aspects of products or services. These may include troubleshooting hardware or software problems, assisting with installations and setup, addressing connectivity issues, answering product-specific inquiries, resolving error messages, providing software updates or patches, and guiding customers through technical procedures. Technical support representatives aim to diagnose and resolve customer issues promptly, ensuring the smooth functioning of technology-based products or services and enhancing customer satisfaction.
Technical support representatives provide assistance and troubleshooting for customers experiencing issues with products or services. They are knowledgeable about the technical aspects of the company’s offerings and guide customers through problem-solving steps. Their role involves diagnosing issues, providing step-by-step instructions, and resolving technical problems promptly and effectively. Technical support representatives aim to ensure customer satisfaction, maintain product functionality, and enhance the overall customer experience with the company’s technology-based products or services.
Yes, call center customer service representatives are often trained to provide technical support and troubleshoot common issues. They can guide customers through step-by-step solutions, escalate to specialized technical teams if needed, or provide instructions for self-troubleshooting.
Absolutely, call answering services can provide 24/7 technical support for your software or app. They can handle user inquiries, troubleshoot technical issues, and offer guidance, ensuring that your customers receive timely assistance regardless of the time of day.
Yes, you can hire a virtual customer service representative for your IT or Tech support. Our Select Call customer service representatives can provide your company with IT and Tech support. They are knowledgeable and experienced in the latest technologies and software and can provide fast and efficient resolutions to any problems your customers may be having. So if you’re looking for IT and tech support, Select Call Centre is the place to go!