IT + Tech Support
Call answering services for information technology and technical support services.
An IT manager with a server problem.
Select can solve it
Focus on fixing
Be like Ryan.
Don’t let phone calls stop you from getting work done.
By letting Select take care of his phone, he’s able to:
- Not worry about the influx of calls when a disaster occurs
- Focus on the job-at-hand and managing his team
- Provide better customer service to clients who call
Want to learn more about all the ways Select Call Centre can help your business?
What else can we do for IT + tech support businesses?
A Technical Support Service that Guarantees Seamless IT Solutions
Dependable tech support services your customers can rely on for uninterrupted operations
Welcome to Select Call Centre, your one-stop solution for exceptional technical support services in Edmonton. Designed to meet the unique needs of local businesses and small business owners, our offerings encompass a diverse range of support services, ensuring your technical issues are resolved promptly.
We proficiently serve a spectrum of industries including:
- IT Companies
- Software Developers
- E-commerce Businesses
- Small Businesses
- And more
In today’s dynamic technology landscape, customers anticipate swift issue resolution. A missed call can equate to a lost business opportunity and a dip in customer satisfaction. Our 24/7 tech support services guarantee that every call is answered, connecting clients to a live support specialist.
Our technical support focuses on more than just answering calls. We provide technical support spanning online tech support, IT computer support, onsite support, and a variety of a la carte services. From device setup to virus removal and disaster recovery, our Edmonton tech team is equipped to handle multiple issues, ensuring seamless IT and computer support.
Edmonton small business owners can gain access to tailored service plans, including managed IT services and one-time fixes. Our support company strives to lower costs while delivering top-notch customer service. Whether it’s routine PC optimization or tackling more complex issues, our support ensures your business operations run smoothly.
From mobile devices to electronic devices, our comprehensive tech support solutions are devised to serve Edmonton businesses of all sizes. Small business owners can benefit from cost-effective plans, ensuring minimal downtime and maximized productivity.
Are you in another industry?
We're ready for your challenge.
These are just a few of the industries we’ve worked with – contact us with more information about you and let’s see if we can find a solution for your phone problems!
Frequently Asked Questions
Call centres stay up-to-date with the latest technology trends by offering ongoing training and development programs for their agents. This ensures that their staff remains knowledgeable about new technologies and trends in the IT industry. Call centres also maintain relationships with technology vendors and partners to access information about the latest products and updates. Regular monitoring of industry publications, forums, and best practices also keeps call centre agents informed about emerging trends and issues, enabling them to provide effective IT support. This commitment to continuous learning and staying current with technology trends ensures that call centres offer up-to-date and relevant support to clients.
Yes, call centres can handle technical support for a wide range of tech devices and software. They often employ a diverse team of agents with expertise in various IT domains, allowing them to provide support for hardware, software, operating systems, and network-related issues. This versatility ensures that clients receive assistance across a spectrum of IT needs, from desktop and mobile devices to complex software applications and cloud-based services.
Call centre services leverage advanced technologies to streamline operations and improve efficiency. These may include customer relationship management (CRM) systems, automatic call distribution (ACD) software, interactive voice response (IVR) systems, call recording and monitoring tools, and analytics platforms. These technologies facilitate effective call routing, enable comprehensive customer data management, monitor call quality, and provide valuable insights for performance optimization. By harnessing these technologies, call centre services ensure seamless operations and enhanced customer experiences.
Technical support representatives can handle a wide range of customer service issues related to technical aspects of products or services. These may include troubleshooting hardware or software problems, assisting with installations and setup, addressing connectivity issues, answering product-specific inquiries, resolving error messages, providing software updates or patches, and guiding customers through technical procedures. Technical support representatives aim to diagnose and resolve customer issues promptly, ensuring the smooth functioning of technology-based products or services and enhancing customer satisfaction.
Technical support representatives provide assistance and troubleshooting for customers experiencing issues with products or services. They are knowledgeable about the technical aspects of the company’s offerings and guide customers through problem-solving steps. Their role involves diagnosing issues, providing step-by-step instructions, and resolving technical problems promptly and effectively. Technical support representatives aim to ensure customer satisfaction, maintain product functionality, and enhance the overall customer experience with the company’s technology-based products or services.